Please see below if you need to speak to someone about an upcoming reservation or want to learn more about on-site resources available at Snow Valley, Snow Summit, and Bear Mountain.
Patrol with an avalanche dog in training
Emergencies/Patrol
Contact Patrol for any safety-related issues. If you are on-hill and you do not have access to a phone, inform a lift operator or any uniformed employee of the nature and location of the emergency and a description of any injured persons.

If you are hurt and don't need serious medical attention, visit one of our Patrol offices located at the base and top of our three mountains. To speak to patrol, call Snow Valley 909.939.4290, Snow Summit 909.866.2447, or Bear Mountain 909.866.2447.

Please note, Patrol is open year-round at Snow Valley & Snow Summit and during winter only at Bear Mountain.
Girl grabbing a pass from staff in guest services.
Guest Relations
Visit Guest Services if you are having issues with your reservation. Alternative assistance can be reached at 844.GO2.BEAR

Please note, Guest Relations is open during winter only.
More Contact Numbers
Cell phone sitting on yellow mittens
Wifi
Big Bear Mountain Resort offers free wifi throughout the resort. Connect your wifi to BBMRPublic and accept the terms and conditions.
Ada parking spots
Drop-Off Zone & ADA Parking
Big Bear Mountain Resort guests may use the designated guest drop-off zones at each mountain for easy loading/unloading of belongings and equipment. Turn on your hazard lights and follow the posted orange parking lot signs.

Guests requiring ADA-accessible parking will find multiple reserved spaces in the upper lots at each resort. Please have your DMV-issued marker visible when arriving and parking to avoid delays.
Learn More about Parking
Snowboarder throwing fresh snow
Lost & Found / Security
Please visit or call our Security offices if you have an emergency or to inquire about any items that may have gone missing during your visit.

Snow Valley

Text LOST to 909.378.8783
Call: 909.867.9255

Snow Valley Security is located on the west end of the base area next to the Guest Services on the 2nd floor.

Snow Summit

Text LOST to 909.318.2869
Call: 909.366.4944

Snow Summit Security is located on the west end of the base area in the Admin Building, 1st floor.

Bear Mountain

Text LOST to 909.323.5084
Call: 909.939.7180

Bear Mountain Security is located on the east end of the base area, below the ADA ramp.
Girl getting her snowboard repaired
Tuning & Repair Services
Big Bear Mountain Resort offers tuning and repair services on-site at all three mountains. Ski and snowboard repairs and services are available in the winter at Snow Valley in the Main Lodge near the ground floor indoor lockers, at Snow Summit near the Patrol office and Slopeside Rental Shop, and at Bear Mountain near the base area Rental Shop.

Need to make a quick adjustment to your gear? We offer FREE tool benches with miscellaneous tools for tune-ups. These stations are located near the Tuning & Repair Shop at Snow Valley, the Slopeside Rental Shop and the top of Chair 1 at Snow Summit, and across from the Guest Services office and at the top of Chair 9 at Bear Mountain.
View Pricing and More
Group of people in a locker room, guy putting on boots
Locker Rentals
Single-day are available to rent at Snow Valley, Snow Summit, and Bear Mountain on a first-come, first-served basis. Seasonal lockers can be reserved online for Snow Summit and Bear Mountain. These lockers typically go on sale in August for the next winter season. They will sell out.

Please note, locker rooms are typically open year-round at Snow Valley & Snow Summit and during winter only at Bear Mountain.
Reserve or Learn More
A white cargo van, with the Ski Butlers logo and rental gear leaned against it, parked in front of a wood log cabin in Big Bear Lake.
Ski/Snowboard Rental Delivery Service
Enjoy the most convenient rental experience with skis, snowboards, and accessories delivered directly to you near Snow Summit and Bear Mountain. Pass holders save 20%.
Schedule Delivery Online
A kiddo in a white helmet looking up at their parent outside of the Adventure Academy
Child Care
Big Bear Mountain Resort does not offer any on-site child care services.

In the winter, Big Bear Mountain Resort offers ski and snowboard group lessons for ages 5+ and private lessons for ages 4+ at the Snow Valley, Snow Summit, and Bear Mountain Adventure Academies. These programs feature attentive instructors that will provide a fun, safe learning environment for your little adventurer to enjoy the outdoors.
Book a Lesson
parking shuttle parked in front of the welcome to bear mountain sign
Mountain Shuttles
Whether you're looking to travel from Big Bear Lake (Snow Summit/Bear Mountain) to Running Springs (Snow Valley) or shuttle between Snow Summit & Bear Mountain, there are free transit services that will help you out while at our mountain resorts.
Get Shuttle Schedules
Big Bear Sports building in the snow
Sports Shop
If you forgot something at home, or simply want to treat yourself to some new gear, the sports shops in the base areas are your one-stop shop for outdoor adventure, featuring the latest gear, as well as BBMR branded apparel, souvenirs, and more.

Please note, the sports shops at Snow Valley and Snow Summit are open year-round while the sports shop at Bear Mountain is only open during winter.
Base Area Maps
Snow Valley Base Area Map

Snow Valley Base Area Map in the winter with a key legend
Snow Summit Base Area Map

winter base area map of snow summit ski and snowboard resort
Bear Mountain Base Area Map

winter base area map of bear mountain ski and snowboard resort
Snow Valley Summer Base Area Map

summer base area map of snow valley summer operations
Summit Bike Park Base Area Map

Snow Summit Summer Base Area Map
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