Elevate your rental experience with the easiest and most convenient service through Ski Butlers. Relax at your accommodations while expert technicians deliver your ski and snowboard equipment directly to you. In addition, enjoy on-snow support and final day pick-up, never having to stand in line. Maximize your time on vacation by reserving your personalized fitting today.

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Additional Information

Book your reservation online, call Ski Butlers, or speak with your accommodations. Ski Butlers delivers all your equipment rentals directly to you on the date and time of your choosing, offers full-support throughout your rental, and picks all your equipment up after your final ski day.
Yes, Ski Butlers brings a variety of boot sizes to ensure a guaranteed perfect fit for every renter.
Call or text to let Ski Butlers know what's not quite right, and they’ll be there within one hour.
All equipment is picked up from your accommodations between 4-8 PM on your final rental day. If you have a special pickup request, let Ski Butlers know the details and they’ll make sure to accommodate. You do not need to be present for pick up.
Ski Butlers charges the credit card after the delivery at your accommodations. This is to ensure you are more than satisfied with the provided service and equipment. During the booking process, your credit card is used to hold your reservation only.
Ski Butlers uses dynamic pricing to manage demand, to ensure delivery of the same exceptional service to all customers. If you need to add more renters to your order after your initial booking, their package price may be different from existing renters.
No. Pricing includes skis, boots, poles, and full delivery, support, and pickup services. Helmets, goggles, high performance boots and damage coverage are add-ons.
Ski Butlers premium package are skis created by Parlor and Wagner, two companies specializing in custom skis. Ski Butlers worked with their designers to create skis specifically designed for the resorts their customers will be skiing at. They also partnered with Whitespace to offer a premium snowboard designed by Shaun White. Read more about premium packages.
Ski Butlers Express is a same-day rental service that has your gear ready at the resort base, allowing you to pick it up and head straight to the slopes without delay. Guests can reserve in advance to guarantee availability and choose from high-quality skis, snowboards, boots, poles, and helmets suited for all skill levels. The Ski Butlers Express team is on-site to assist with any adjustments or gear swaps, making it easy to enjoy a hassle-free ski experience.
Refund & Cancellation Policy
Guests may change or cancel lift ticket, lesson, rental, or activity reservations up to 3 full days prior to the scheduled date for a full refund. Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Same-day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

Before making a purchase, please review the Activity Change & Cancellation Policy page for complete details on what is refundable and non-refundable. PLEASE NOTE: The purchaser must be present and provide a valid physical government-issued ID and the form of payment used to purchase the reservation at time of check in. No exceptions

Once you make a purchase, if those funds are removed from Big Bear Mountain Resort's account and given back to you, your purchased tickets will become void and irredeemable for entry. Fraudulent attempts to force a bank or credit card chargeback by claiming you didn’t make the ticket purchase or can’t identify the purchase on your bank statement will result in being barred from attending future events hosted by Big Bear Mountain Resort.

Using Gift Cards, ACV, and other Forms of Payment
Gift Cards, Pass Holder Discounts, Pass Cash, and Activity Change Vouchers cannot be applied online at this time. These forms of payments can only be used in-person or by calling 844.GO2.BEAR. Credit card tokenization is the process of de-identifying sensitive cardholder data by converting it to a string of randomly generated numbers called a "token." Similar to encryption, tokenization obfuscates the original data to render it unreadable in the event of a data breach or other exposure. If you are having issues with your card, please call your bank directly.
Risk Warning
Skiing, snowboarding, mountain biking, and other outdoor activities have inherent risks that may result in property damage, personal injury, or death. GUESTS ARE RESPONSIBLE FOR THEIR OWN SAFETY AND ASSUME ALL INHERENT RISKS ASSOCIATED WITH PARTICIPATING IN OUTDOOR ACTIVITIES. All guests must follow the Big Bear Mountain Resort rules of conduct and NSAA Responsibility Code. Visit the Safety page for complete details. Lift tickets and season passes may be suspended or revoked without refund at any time for failure to comply with resort rules, misconduct, nuisance, reckless behavior, or fraudulent use. Anyone attempting to use a lift ticket or season pass fraudulently or in a manner for which it is not intended is subject to prosecution under California Penal Code 537(b). Facilities under permit from the U.S. Forest Service.
Policy on Lift Ticket Purchases & Age Verification
Anyone found purchasing child tickets for personal use as adult tickets will be deemed engaging in fraudulent activity. Big Bear Mountain Resort is committed to rigorously enforcing the utilization of tickets in accordance with their designated age categories. Any patrons discovered using tickets intended for a different age category will be promptly escorted from the resort and may incur additional consequences, potentially including a ban from future visits to Big Bear Mountain Resort.
Avoid Fraud
Lift tickets are non-transferable and are not for resale. Violators may be prosecuted under California Penal Code 537 PC. To ensure the safety of our guests and employees, all ski, snowboard, and bike lessons at Big Bear Mountain Resort must be booked with a certified, BBMR instructor. Anyone found offering/selling or purchasing a 3rd party/non-BBMR lesson at BBMR will forfeit their resort access, including lift privileges, and be subject to prosecution, pursuant to California Penal Code 537 PC.