Big Bear Mountain Resort offers a couple of options in getting your reservation canceled or changed. Guests that would like to cancel their reservation may do so on the new Refund Request Form. Guests that would like to make a change to an existing reservation must call us at 844.GO2.BEAR. Change requests are not applicable to the Refund Request Form. Please note, we are experiencing high call volumes. We appreciate your patience.

  • Cancelations made up to 3 full days prior to the scheduled date are eligible for a full refund.
  • Cancelations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee).
  • Same-day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

Start Cancelation Request
The following products are non-refundable and non-transferable. Season lengths may vary annually and are subject to change based on weather conditions, guest wellbeing, and other extenuating circumstances. The following purchases do not include a minimum season duration guarantee:

  • Summit Bike Park season pass
  • Quad Pack
  • Triple Pack+
  • Dual, Anytime, and Midweek season pass
  • Ikon Pass
  • Preferred annual parking pass
  • Seasonal locker rentals
  • Team Bear programs and camps
  • Gift cards
  • Daily and overnight parking fees
  • All event tickets including Above the Boom, Glow Golf, etc.
  • Promotional sales

Activity Change Vouchers (ACV) are in form of credit issued to guests in their guest record with cancelations made within 3 days, up until the day prior to the scheduled date. The vouchers are issued for the full value of the activity cost. ACV are good for one calendar year from the date of issue and can be used on a variety of activities during both winter and summer operations. Once your ACV has been redeemed, all sales are final.
Activity change vouchers are good for one calendar year from date of issue. They can only be used towards the payment of activities at Snow Valley, Snow Summit, and Bear Mountain.

To use your voucher, present it at the activity location, or you can purchase in advance by calling 844.GO2.BEAR the day prior to your selected activity. Some activities require a longer advanced purchase time frame. ACV cannot be applied/redeem online. Once your ACV has been redeemed, all sales are final.

Winter Activities

Lift Tickets


Apply your ACV to a lift ticket. Plan ahead and purchase in advance to guarantee resort access and the cheapest rate on lift tickets.

Ticket Info

Rentals & Demos


For guaranteed equipment and sizes, apply your ACV to a rental reservation in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Rental Info

Group & Private Lessons


For guaranteed class sizes and instructor availability, apply your ACV to a lesson in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Lesson Info

Tube Parks and Snow Play Area


Apply your ACV to tubing tickets. Plan ahead and purchase in advance to guarantee the time slot you prefer.

Tube Park & Snow Play Info


Summer Activities

Bike or Scenic Sky Chair Lift Tickets


Apply your ACV to a day lift ticket or lift + lunch package. Plan ahead and purchase in advance to guarantee resort access and the cheapest rate on lift tickets.

Bike Park Lift Tickets

Scenic Sky Chair

Mountain Bike Rentals


For guaranteed equipment and sizes, apply your ACV to a rental reservation in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Rental Info

Mountain Biking Lessons


For guaranteed class sizes and instructor availability, apply your ACV to a lesson in advance at least 2 days ahead. Advance reservations are not required but highly recommended.

Lesson Info

Basecamp Activities


Purchase in advance or present your voucher at the Adventure Academy at Snow Summit to purchase Kids Adventure Passes or individual climb, zip, or bungee activity sessions.

Activities Info

Bear Mountain Golf Course


Purchase in advance or present your voucher at the Pro Shop to pay for green fees – reserve a tee time by calling 909.585.8002.

Golf Info

Vouchers are NOT issued and cannot be redeemed for:

  • Season passes
  • Gift cards
  • Daily or seasonal lockers
  • Dining
  • Retail on BigBearMountainResortStore.com

All policies subject to change.
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Trip Protection by Spot Insurance
Cover up to 100% of your eligible, non-refundable trip costs if you need to cancel or end your trip early due to things like family emergencies, sickness, travel delays and more. Purchase Spot at checkout when booking your trip.
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