If you would like to speak to a resort specialist about a reservation or to book a Big Bear Mountain Resort visit, the Reservations & Call Center which is available 7 days a week from 8AM–4PM daily. For all other departments, please check hours of operation. For activity changes such as refunds and cancelations, visit the Activity Change & Cancellation Policy page.
Request Refund Online
Speak to Customer Service
Directory

Stay connected with BBMR on and off the hill. Reach out to let us know what inquires/questions you may have.
Reservations

Email
info@bbmr.com

Call Center
844.GO2.BEAR (844.462.2327)

Agents can answer questions regarding activities, lift tickets, season passes, lessons, rentals, retail, & more.
Mailing Addresses

Snow Valley
P.O. Box 2337 Running Springs, CA. 92382

Snow Summit & Bear Mountain
P.O. Box 77, Big Bear Lake, CA 92315
Employment

Seasonal & Year-Round Opportunities
Apply Today

HR Contact Information
909.366.4900
hr@bbmr.com

41922 Fox Farm Rd
Big Bear Lake, CA 92315
Safety - Emergency/Patrol

Snow Valley
909.939.4290

Snow Summit & Bear Mountain
909.866.2447
Lost & Found/Security

Snow Valley
909.867.9255
Text LOST to 909.378.8783
svsecurity@bbmr.com

Snow Summit
909.366.4944
Text LOST to 909.318.2869
summitsecurity@bbmr.com

Bear Mountain
909.939.7180
Text LOST to 909.323.5084
bearsecurity@bbmr.com
Media Inquiries

Snow Valley, Snow Summit, & Bear Mountain
909.366.4927
BBMR Visitors Center Station

In-Town Village Shop
909.366.4980
Group Sales

Snow Valley, Snow Summit, & Bear Mountain
Year Round
909.366.4941
909.366.4942

Snow Valley
Winter Only
909.939.4296
Ski Butlers

Ski & Snowboard Rental Delivery
Winter Only
909.916.0074
bigbear@skibutlers.com

Services Snow Summit & Bear Mountain from December through April
    • Mobile App
      BBMR Mobile App

      Download the latest Big Bear Mountain Resort mobile app for iPhone and Android featuring push notifications, activity tracking, weather, & more.
      Apple Store buttonGoogle Play button
    • Media
      Media Location Scouting

      Please complete a media request form for the following:

      • Media interviews (in-person or remote)
      • Resort photos, logos, media kit, video broll
      • Film/photo shoots
      • Location scouting/site tours
      • Resort sponsorship/advertising opportunities
      • In-resort demos and/or off-site activations

      Media Request Form
      Latest Media Kit