Big Bear Mountain Resort offers online refund requests. In order for your request to be completed, you will need to answer all questions below fully. Once submitted, please allow up to 7 days for a response from our reservations specialists. During high demand period, this process can take longer.

Looking to just change the date or adjust your reservation instead of canceling? You will have to call us at 844.GO2.BEAR to speak to a live agent for any specific requests.


Trade In Your Lift Ticket Value Towards a Season Pass

Instead of canceling, upgrade to a winter of unlimited laps by trading in your lift ticket value toward the purchase of a 24/25 Season Pass. You'll save time with direct-to-lift access, plus score tons of exclusive pass holder perks, like Friends & Family lift tickets and resort-wide discounts. Restrictions apply. Call us to let us know you want to trade in the value 844.GO2.BEAR.

ALL REQUEST ARE TIME STAMPED: We understand that your cancelation request is time sensitive. Please note that your refund request will show us the time and date submitted. Our team will determine the refund you qualify for based on the time/date on the submitted form. Although processing the refund may take up to 7 days, your refund is based on the time/date submitted, not the time/date reviewed. During high demand periods, this process can take longer.

We kindly ask that you help us keep the phone lines open for other matters by refraining from calling or emailing to check on your refund status. You will receive an email once the refund is complete. We appreciate your patience.


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WHICH PRODUCT(S) DO YOU WANT TO CANCEL?

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If you chose partial, please let us know which guest and which products:

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Is there anyone else in your reservation that needs to cancel? Please list in the box.


If a product is not listed as an option above, it is non-refundable and non-transferable.

REFUND & CANCELATION POLICY

You can change or cancel your lift ticket, lesson, rental, or activity reservation up to 3 full days prior to the scheduled date for a full refund. Changes or cancellations made within 3 days, up until the day prior to the scheduled date, will result in an Activity Change Voucher being issued for the full value of the activity cost (no fee). Same-day changes, cancellations, or failure to show up to your activity will result in a full forfeit of your payment.

Same-day requests are not applicable. It will result in a full forfeit of your payment. If you are wanting to change your reservation to another date, you will need to call us. Change requests are not applicable in this form. Pricing is subject to change based on the new reservation date.
LOCATE YOUR ITINERARY NUMBER

You can find your itinerary number on your email confirmation.

How to locate your ITINERARY number